Contact information
Contact Us
Have a question about your order, a product, or anything else? Our team is here to help. Reach out through any of the options below and we'll get back to you as soon as possible.
Contact Details
Store name: Starnova Jewels
Company name: Worldwide Apparel Group LLC
Registered address: 2106 House Avenue, Suite 614, Cheyenne, Wyoming 82001, United States
EIN: 41-4779080
Email: support@starnovajewels.com
Customer Service Hours
(EDT — Eastern Daylight Time, GMT-4)
| Day | Hours |
|---|---|
| Monday – Friday | 8:00 AM – 6:00 PM |
| Saturday – Sunday | 8:00 AM – 4:00 PM |
Inquiries received outside business hours will be responded to on the next available business day.
Response Time
We aim to respond to all inquiries within 24–48 business hours. During peak periods (holidays, promotional events, or seasonal surges), response times may be slightly longer. We appreciate your patience.
Before You Contact Us
You may find the answer you're looking for in one of our help pages:
Related Policies
Terms of Service | Privacy Policy | Shipping Policy | Return & Refund Policy | Payment Policy